Welcome! We are here to help.
Welcome to the City of Gulfport Utility Billing Department! Payments are accepted online, by phone, EFT- Direct Debit, or in the office with cash, check, or credit card (there is a minimum fee of $2.50 or 3.75% service fee, whichever is greater). Payments can be mailed to a lock box processing center. However, no responsibility for late fees will be assumed if payment is received late. Both locations have an overnight drop box to drop a payment by check or money order only, along with your bill stub.
Additionally, customers are welcome to come in, call, or email any issues or concerns regarding their utility bills. Requests for bill adjustments, e-billing/direct debit authorization or cancellation requests, setting up new service, and disconnecting service may be submitted to the office, by email, or mailed in. New service and disconnect requests received in the office by 5 p.m. will be scheduled as early as the following business day. All TAP fees for new construction can be paid in either office.
All services are billed monthly and become delinquent after the due date. An 11% late fee is assessed on unpaid balances not received in the office and receipted by 5 pm on or before the due date printed on the bill.
If you have questions or concerns about water quality or sewage issues, please contact PUBLIC WORKS at 228-868-5740.
Rates & Billing Cycles
New Utility Billing Interactive Webmap
2024 Rates for Inside City Limits- Residential
2024 Rates for Inside City Limits- Commercial
2024 Rates for Outside City Limits
Service Minimums & Meter Sizes
Notice | Important Bill Information:
If your account is over 30 days past due, you are subject to disconnect. If you are currently disconnected or subject to disconnect, please see the bullets below once your payment is processed.
Balance Inquiry or Pay-by-Phone: 1-877-379-0329
If your water is disconnected:
- Disconnections may already be in process. Contact the office at 228-868-5720 to report payment made online or by phone.
- Reconnections are not automated and are completed by crews in the field. Contact the office to schedule a reconnection.
- The full balance must be paid before reconnection if the service is disconnected.
- For same-day reconnection of service, payment must be received and reported by 3 pm.
- Payments received in the office after 3 pm will be scheduled for reconnecting the following business day.
Processing time: Online and Pay-by-phone payments can take up to 2 business days to fully process.
Online & Pay By Phone
Online and Pay-by-phone payments have a $2.50 minimum fee or a 3.75% fee, whichever is greater. All Pay-by-phone payments have an additional $.50 fee per transaction. Make sure to have the Account and Customer number available.
- Online payments- Before paying online, be sure to disable your browser’s pop-up blocker. If paying more than one bill, check the box to pay the oldest bill(s) first. To add a credit towards future bill(s), change the “Bill Payment Amount” field on the “Pay Bills Page” and then click “Recalculate” to see your new total payment. Any amount paid more than “Total Payment Due” will be applied to future bills